Terms & Conditions

7 DAY COOLING OFF PERIOD

Diamond Valley Kennels Pty Ltd (“DVK”) offers its customers buying a puppy from DVK, a 7-day cooling off period commencing from the date the customer receives the puppy from DVK. 

The Terms and Conditions of our cooling off period are as follows: 

  • Provided you return the puppy within the first 3-days of purchase, DVK will refund you 70% of the purchase price paid. 

  • Provided you return the puppy within 4 to 7-days of purchase, DVK will refund you 50% of the purchase price paid. 

DVK has implemented these 7-day Cooling Off Period Terms and Conditions to ensure the best outcome for the pet, you as our valued customer and in covering DVK`s costs both internally and externally (i.e. Vet checks; 2-week quarantine period and re-advertising costs etc.). 

To download the Terms & Conditions PDF, please click HERE.